FranCamp 2012 Registration Open Now


I’m please to helping my friend Deb Evans organize FranCamp – The Franchise Social Media Camp – once again this year. Last year’s turnout at the Nashville event was so well received that we’re expanding the agenda for our May 4 event in Atlanta. Please check out the
FranCamp registration page now and check out the description below from our FranCamp website.

FranCamp 

We realize that social media is a rapidly changing field and many marketing professionals, CEOs, franchise development staff and franchisees lack a clear roadmap for where to start with social media and how to weave together all the relating pieces that make up a successful social media and online content strategy.
 

What FranCamp is Not

If you work in the franchise industry, you know that franchise conferences are often full of vendors making pitches for services and products. Sometimes the information is helpful and it rarely goes into the real ‘recipe’ for using social media.

We want to change that.
 

What FranCamp is About

Everyone who works in franchising is affected by social media and the last thing any of us need is a speaker talking about ‘why you need to be using social media’ or big picture talk about ‘social media strategy.’ What franchise professionals hunger for is simple: real, actionable steps anyone can take that will make a HUGE difference in your marketing.

If you want to educate yourself on the best of current thinking and learn the real recipes that work from the most advanced franchisors, franchisees, consultants and experts in the field of social media, this is a one-day conference you can’t afford to miss.
 

You won’t get sales pitches. You’ll walk away with a very sophisticated level of understanding about ALL of the pieces of a successful social media strategy.

FranCamp follows the wildly successful PodCamp format – a low-cost, one day event fully loaded with a fast paced and aggressive agenda full of super-helpful content. What you will get is a good education in almost all of the relevant topics that marketers must understand to make good decisions. If you want to launch your own campaigns and make sure your marketing department is pointed in the right direction, this is for you. If you have a budget and need a better level of understanding about social media related issues so you can make good hiring and vendor decisions, this is especially for you.

 

Who Should Attend

Anyone who works in franchising: Franchisors – CEOs, COOs, VPs of Marketing and VPs of Franchise Development. Anyone who deals with franchise sales and lead generation, anyone who handles consumer side marketing should attend. If you work in the marketing department of a franchise system, this is for you. If you own a franchise and want to learn more about how you can boost your local marketing, this is for you.

 

Limited Registration

Registration is open and is limited to one hundred attendees. This is a high-power and intimate session. FranSocialCamp is designed to by inexpensive – total cost for flights, hotel and the $149 per person, making it one of the least expensive social media conferences in the country. Less costly doesn’t mean we skimp on content – you’ll have a hard time finding a better and more packed agenda than this one.

Breakfast and Lunch are included on Friday. Tuition comes with a very cool FranCamp T Shirt and copies of all presentations.

  
  
Sponsored by Engage121

3 Steps to Increase Facebook Engagement


Facebook Fan Page + Facebook Post + Facebook Ad

Last week’s International Franchise Association Annual Convention included several opportunities to learn about localizing social marketing from new IFA member Facebook and its representative Brian Wheelis, Manager of Agency Management Operations.

Brian shared valuable data including new research on where consumers are spending their time on Facebook. The good news is that they are spending more and more time on Facebook. The bad news is that they may not be spending their time on Facebook with your brand. We can fix that in 3 easy steps…


1. Create Engaging Content on Your Fan Page

Many brands’ Fan Pages consist of a slick picture and a blatant advertisement. Why would anyone return to this page after his or her first visit? Very few brands will garner millions of fans due only to loyalty and without having anything interesting on their page. These include Apple, Starbucks, and … I think that’s all.

 Your page must include something of value to a consumer: coupons, freebies, rewards, virtual gifts, or downloadable digital content.

 Value can also be in the form of assets or tools like informational (or fun!) videos, financial calculators, “ask an expert” type features, polls, quizzes, contests, and games. Remember, it must be valuable for the consumer and potential customer, not just for your brand.

 All of the above must be refreshed frequently with new reasons for the consumer to come back. Each time something new is created on your page, you must do step 2: create a post.

2. Publish a Post About Your Page’s Content

You can build the most engaging, fun, or valuable Fan Page on Facebook, but if no one knows about it, they won’t come. Facebook currently has over 800 Million users, but I’m guessing most of them are not looking at your Fan Page right now! Well-executed posts will drive some of them there.

Users spend 27% of their time on Facebook looking at their News Feed. And, with the proliferation of smart phones, most mobile users are looking at the News Feed exclusively. So on a regular basis, post a status update inviting everyone to come play your game, take your quiz, or get the new coupon. This is the quickest, easiest thing to do in all of social media! Write a little text, add a link to the tab on your Fan Page where the feature lives, and submit.

Your update will be seen by your fans on their News Feed and Ticker. Next, we move beyond your fans with step 3: create an ad.

3. Create a Facebook Sponsored Story About With The Post

The Facebook Ad, or more specifically, the Sponsored Story, is the spark that will ignite the inferno on your page.  Facebook’s Brian Wheelis says that these ads will be seen by 3 to 5 times more Facebook users than the post alone.

Why? Facebook Sponsored Stories appear not only to your fans, but also to their friends.

That’s the key! Too many brands focus only on the number of fans they have accumulated. That number is important, but the goldmine is in those Fans’ Friends.

Our team at Engage121 has recently launched Engage121 Version 2.1, which now includes the ability to instantly create a Facebook Ad out of your status update. More importantly, you can also instantly create multiple localized ads for each of your franchisees’ or outlets’ local pages.

A marketing misstep is spending too many resources on converting customers to fans. If that sounds backwards, it’s because it is! Yet we see it everyday: print displays or customer service messages asking current customers to become a Fan. I supposed that has had value, as you do want your customers to be a part of the community. But don’t stop there; the people seeing those “please Like us” messages are already in your store, visiting your website, or receiving your invoice! Don’t market Social Media to them; market your business to new people using Social Media. Using the above 3 steps will refocus your attention to converting Fans (and their Friends!) to customers!
  

 

Fan Pages:                       Seen by your Fans


Posts:                                 Seen by your Fans in   their newsfeed


Sponsored Stories:    Seen by your Fans and their Friends

Mashable Awards

 

Mashable Awards Digital Company

 

Tis the season … for Mashable Awards voting! My colleagues and I at Engage121 are thrilled that our firm is a finalist for Digital Company of the Year. Other finalists include big guys like Dominos Pizza, Progressive Insurance, and The WWE, so it’s an honor for our 13 year old social media software firm to be recognized. Thanks to all of our friends and clients for their votes!

 

Vote here for your choice of Digital Company of the Year

WKRP: Thanksgiving Turkey Drop

Arthur Carlson WKRP
“As God as my witness, I thought turkeys could fly.”

 

Several years ago, I had the privilege of meeting Gordon Jump, aka Arthur “Big Guy” Carlson of WKRP in Cincinnati. He was passing through town on a PR tour for Maytag (he was the Maytag Repairman in the commercial campaign at the time) and did a live studio interview at the radio station I was programming.

What a pro! Mr. Jump was a PR person’s AND a media outlet’s perfect interviewee: he promoted the Maytag event for which he was the guest, and also was open to reminiscing about his WKRP glory days. It was near Thanksgiving, so he gave us his best on-air recreation of his classic quote from the WKRP turkey massacre episode. He was thankful for having such a good run and for still acting and portraying fun characters.

 

Happy Thanksgiving everyone!
-Jack Monson

Oh, the humanity!
-Les Nessman

.

Social Media Conferences 2012

The number of Social Media conferences continues to grow each quarter. What’s growing even faster is the number of conferences, summits, and conventions that are industry-specific that are now completely social media marketing focused. I am continuing to pull together as many as possible into one compiled social media conference list and have updated it well into 2012.

If you are organizing, speaking at, sponsoring, or attending a show that is not on this list, please comment here or email me at jmonson@engage121.com and I will add it!

10 Best Twitter Tactics

 FranCamp‘s participants have spent the past few days continuing the great conversations on Social Media Marketing for Franchises. Here are the slides from my presentation on Twitter Tactics including 10 Best Practices for Brands. Please comment with any questions!

 

 

Where Is The Next FranCamp?

FranCamp

Franchisors, franchisees, agencies, and suppliers all had them same initial feedback as soon as Franchise Social Media Camp FranCamp – wrapped on Saturday:

When is the next FranCamp? And, where?!?

The FranCamp organizing team got together immediately to discuss, but we want to hear from the Franchising Community as to what areas of the country make the most sense for busy marketers and development pros. Please take a minute to tell us your choice for FranCamp cities.

Click Image to Take Poll and See Results

 

The desire of so many attendees to continue this discussion may have been based on the tight focus of all speakers and presenters. The discussions were neither too introductory nor too technical.  All presentations and roundtable discussions were geared to giving everyone usable social media tactics to put in place immediately.

This was a refreshing change from the IFA’s recent attempts at having social media panels and presentations at the annual convention, which were very elementary for many franchise marketers.

All of the presentations from FranCamp Nashville were streamed live on USTREAM and available to you for viewing now. These include:

Deb Evans, Computer Explorers – Engaging Your Company

BJ Emerson, Tasti D-Lite – Social Loyalty Programs

Thomas Scott, Brand Journalists – Business Blogs

Nate Griffin, Man of Action and Aimee Romero, Love and Science – Organic SEO

Joe Mathews, Franchise Performance Group – Social Franchise Development

Jack Monson, Engage121 – Twitter Tactics

Paul Segreto, franchisEssentials – LinkedIn Strategies

Jennifer MacDonald, WIN Home Inspection – Online Videos & YouTube

AK Stout, Saying It Social – Facebook Strategies

Ashley Betzendahl, Goddard Systems and Robin Scott, Computer Explorers – Franchisor and Franchisee Q&A


One final note – several attendees have asked to see the Engage121 case studies I mentioned. Please see links here for case studies of
franchise system Edible Arrangements and iconic brand Amtrak.

Thanks to everyone for their time and attention. See you in whatever city you want to bring FranCamp to next!

Google+ for Brands

Google+
Last week at Social Media Breakfast Chicago, I was pleased to lead a lively discussion with several smart marketers and community managers on Google+. Everyone is in the planning stages and waiting to see exactly what Google has in store for brands hopefully still this year!

It feels like Google+ is moving forward ever so methodically. There is now an API available though it’s limited to public data at the moment. In fact, this week I connected my Google+ profile to my Engage121 account.

The group relayed stories how their brands and clients are anxiously waiting for the business pages to be rolled out. Here is a list of things you can do now to prepare.

1. Get in and use it as a personal profile now to get the feel.

2. Get your colleagues and valued connections from other platforms to join now and learn together. Share some posts with each other or start a Hangout (my favorite function!).

3. Start setting up circles of your brand’s communities. Think of segmenting them just like you would segment targeted mailing lists. We are assuming that one could share circles built in one’s personal profile over to the brand, so much of your targeting prep work can be done here and now.

4. Start collecting Google+ profiles now of your customers, industry experts, and other important influencers – just like Twitter handles in 2009 or phone numbers in 1940.

5. Get your photo to show up in Google searches. This is a great little tip I found from the always-informative marketing blog by Jim Connolly.

6. Watch what the beta test brands are doing. Check out Ford.

7. Connect with me on Google+ and we’ll all figure it out together!

This Saturday at FranCamp in Nashville, I will be leading a roundtable lunch discussion on Google+ for Franchise Systems with my friend Deb Evans. If you’re in the area and interested n social marketing or franchising – or just want a good reason to go spend a day in Music City – please join us! Agenda and registration details below:

PRSA Chicago Update

Thanks to all participants in PRSA Chicago’s September luncheon with Chicago agency leaders. I enjoyed moderating this panel of our city’s communications leaders and appreciate the excellent questions asked by attendees and via Twitter, LinkedIn, Facebook, and this blog. Edward Bury wrote an excellent summary of the discussion here on his PR Dude Blog.

L-to-R: Jack Monson, Engage121; Rick Murray, Edelman; Maxine Winer, Fleishman-Hillard; Bill Zucker, Ketchum


.

Franchise Social Media Summit

Franchise Social Media Summt 

I am thrilled to be speaking at Franchise Social Media Summit 2011.  As part of Social Media Week 2011, organizers Paul Segreto and Jeremy LaDuque have put together a one-day virtual conference for franchisors, franchisees, and any one involved in franchising.

 


Date: September 21, 2011

Time: 8am – 4pm (CT)

Place: Online and everywhere!


Here’s what you will learn at the summit:

> Why social media is different for franchising than other business models

> How to develop a social media program, including policies and procedures, specific to the franchise organization

> How to integrate new technology with traditional marketing and why you shouldn’t be afraid to do so

> Why today’s consumer and franchise candidates act differently than from years past

> How to create multiple benefits to the franchise organization through powerful brand awareness methods 

> How to generate genuine interest in franchise opportunities and why a seamless transition from virtual world to in-person is essential to closing franchise sales

> Why improving communications and information sharing at all levels of the franchise organization is necessary for stability and future growth

 

Summit Speakers:

Keynote: Lon Safko, author of The Social Media Bible

Jon Carlston, Vice President, Process Peak

Joe Caruso, President, Capital Area Franchise Association

BJ Emerson, VP Technology, Tasti D-Lite

Jack Monson, Vice President, Engage121, Inc.

David Murray, Social Web Communications Director, re:group

Lee Plave, Partner, Plave Koch PLC

Nick Powills, CEO, No Limit Media Consulting

Debra Vilchis, COO, Fishman Public Relations

Paul Segreto, President & CEO, franchisEssentials

Jeremy LaDuque, President & CEO, Elements, Inc.