Tag: sxsw

Anchor: Radio By The People

 

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What Instagram is to photos and Periscope is to video, Anchor is to audio.

Anchor was a big hit at SXSW this year much to the pleasure of its investors and founders.  Thanks to my Social Geek Radio co-host Deb Evans for hipping me to the hippest place in the social sphere today. In fact Deb featured Anchor last week on our Social Geek Radio podcast’s #GeekItOut segment.

Anchor is simple app that allows users to broadcast short audio clips and it allows followers to engage and respond via audio clips as well.

For me, the most effective part of Anchor is the easy integration with Twitter. I don’t think many people are interested in cultivating a new community and new followers. While you can manage a group of Anchor followers, the key here is using Anchor as an, uhhh, anchor for audio-only content and sharing it to your current community on Twitter (as well as Facebook). In this case, Anchor is a lot like an audio YouTube: a link vault of short clips that you share on other social media.

I also like Anchor’s onboarding process. No Facebook blue arrows or anything to read; Anchor sticks to its audio focus and has a friendly voice talk you through a fast setup. Nice touch.  (Note to Ello: I’m still waiting for you update my password.)

Give Anchor a try now and connect with me there. Would love to hear your thoughts there! 

 

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Shot of a recent Wave on Anchor

 

 

 

Social Media Conferences 2012

The number of Social Media conferences continues to grow each quarter. What’s growing even faster is the number of conferences, summits, and conventions that are industry-specific that are now completely social media marketing focused. I am continuing to pull together as many as possible into one compiled social media conference list and have updated it well into 2012.

If you are organizing, speaking at, sponsoring, or attending a show that is not on this list, please comment here or email me at jmonson@engage121.com and I will add it!

SXSW 2012 – Creepy or Creative Social CRM?

SXSW 2012


Where is the fine line between Creepy and Creative Customer Service?

For the 2012 SXSW Interactive event in Austin, TX on March 9-13, I am putting together a panel discussion with BJ Emerson of Tasti D-Lite and my colleagues from Engage121. We wish to dive deep into how brands can avoid the creep factor and make customer service a positive experience.

The limits are being tested as the competition is heating up for the hearts of consumers and brands contend for trust and ultimately loyalty. This interactive session will explore these boundaries and make you both squirm and cheer as we discuss both repulsive and responsive customer service. You’ll come away equipped with ideas for bridging the gap without burning the bridge when it comes to building and managing customer relationships online.  The panel will include answering questions such as:

  1. Do customers really want a personalized and consistent online/offline experience?
  2. How do we push the envelope without pushing them away?
  3. How does Location Based Marketing fit into Social CRM and providing a great experience?
  4. How do you keep from drowning in too much information?
  5. What are best practices for Social CRM?
We would appreciate your support and your vote in making this panel happen. Please vote here on the SXSW Panel Picker and we hope to see you in Austin!
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Index: Top Ten Influencers Writing About SXSW

 SXSW 2010
 
1. Mashable Blog
2. Patrick Caldwell – Austin American-Statesman
3. Fayza Elmostehi – Houston Press
4. Jay Fernandez – Hollywood Reporter
5. Pete Freedman – Dallas Observer
6. Carolyn Kellogg – Los Angeles Times
7. TechCrunch Blog
8. Mekado Murphy – New York Times
9. Deborah Stith – Austin American-Statesman
10. Wired: Beyond The Beyond Blog

 This list was developed using MatchPoint based on writers’ level of influence and relevance of content as of 3/8/10.