TBT Vinyl: Manfred Mann’s Earth Band, Chance, 1980

26 May

Mann1

Manfred Mann’s Earth Band
Chance
Warner Bros
1980

 

Great album by the band that does Springsteen songs better than Springsteen. It features Bruce’s “For You” with vocals by Chris Thompson and Trevor Rabin on lead guitar.

Mann2

 

TBT Vinyl: Led Zeppelin, Coda, 1982

19 May

Led Zeppelin coda

Coda was Led Zepp’s final studio album and included unused tracks from the vault including “Bonzo’s Montreux.”

 

Led Zeppelin Coda interior

A Twitter Trend for Franchise Brands

10 May

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One or Many?

For several years most successful digital marketers with multiple locations or franchises have “gone local with social” and built a social media page or account for each location. This continues to be the winning strategy with Facebook.

But a trend I’m seeing from brand marketers is to merge multiple local Twitter accounts into one account for all brand awareness, news, and customer feedback for the entire brand. The areas where Twitter is currently most useful are increasingly being housed centrally instead of for each individual location.

What about all of the other platforms and channels? Which are best for a local presence versus a national brand voice?  Here’s my recommended number of pages your system should have:

Facebook: 1 brand page + 1 page per location

Google+: 1 brand page + 1 page per location

LinkedIn: 1 company page per brand

Instagram: 1 account per brand

Snapchat: 1 account per brand

YouTube: 1 channel per brand

Twitter: 1 account per brand

 

Why is there a difference for Facebook and Google+? Why should these two – and only these two – have multiple pages? It’s the local or regional presence that is resonating on Facebook with local engagement and converting search results on Google to local store traffic. Think of Facebook and Google+ pages in the same way you would think of websites for each individual location or franchisee. Even for service brands like cleaning and maintenance services without a storefront, conversations and conversions are happening locally through these two platforms. But, the other platforms are skewing to centralized, national brand engagement and conversations.

Multiple Departments?

What about multiple Twitter accounts for multiple departments or functions within a brand? No – not even a separate account for “customer service.” Your brand on Twitter is your entire brand. Customers don’t care about your fiefdoms!

The multiple Facebook and Google+ pages should only be location-specific and nothing else. From a national level there should only be one page. Far too many franchisors still employ separate Facebook pages for consumer marketing and franchise sales marketing. As discussed at this year’s IFA convention in the Facebook for Franchise Sales session, don’t have a separate page for Fran Dev!  Use targeted ads and boosted posts to hit candidates with specific messages about owning a franchise.

 

What Is Twitter Now?

4 May

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Each week marketers talk about the latest new feature on Facebook and how they might use that feature to push their brand forward. We’re also frequently talking about Instagram, Snapchat, and a couple of revolving newcomers.

But many marketers are no longer talking about Twitter, or at least not as much as they were just two years ago. Lately most mentions of Twitter lead to conversations about the company itself and not how marketers are actually using it. Everyone wants to share ideas on the Twitter’s challenges, share price, and CEO rather than how they’re telling their own story on Twitter.

 

If Twitter’s not Social Media, what is it?

 

It’s News

As of last week, Twitter is listed as a News app in the iTunes store and is no longer categorized as a social media app.

I’ve always thought of Twitter as a news distribution channel. It looks like Twitter and Apple finally agree. The smartest Public Relations execs were releasing official news and statements on Twitter as far back as 2008.

If your side of the story is not coming up in Twitter searches, it’s just as inexcusable as not being seen on Google search results. Get to it!

 

It’s a Link Library

Twitter is to articles and blog posts what YouTube is to videos. It’s a vast vault of searchable content. Note, YouTube is also not really “Social” anymore, unless you count engaging with trolls…  

 

It’s a Customer Service platform

You can complain on your Facebook page all day about Brand X, but Brand X will never see it. You can complain on Brand X’s Facebook page all day and perhaps no other customers will see it. Tweet once and anyone paying attention will see it. Then the response clock starts running!

 

It’s the place to “Also Share” your social media posts

Twitter may not be the center stage for your content marketing, but it is a main gate. All social platforms must enable one-click Tweeting of your article, blog post, update, video, image, pin, story, audio clip, or future type of content. Even if you think most of your target audience is not active on Twitter, remember the Link Library idea above and make your content easy to find in any future Twitter search.  

 

 

 

TBT Vinyl: Jimi Hendrix, Are You Experienced, 1967

28 Apr

Are You Experienced

The Jimi Hendrix Experience
Are You Experienced
Reprise Records
1967

Here’s a first edition US version of the iconic LP. The back cover liner notes say it all: “Be forewarned…”

 

Are You Experienced Back

 

Are You Experienced tracks

 

Prince Per Click

25 Apr

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It’s been 7 hours and several days since Prince’s passing took over the internet. Social newsfeeds turned purple with not only heartfelt tributes by fans, but also self-centered ads, clumsy branded content, and a lousy marriage of broadcast media and social. Here are some low-lights.

 

Prince Link Bait

If you’re already tired of the link-baiting teasers that suck the life out of your screen, then the fresh round of Prince headlines made your weekend even worse. We instantly saw garbage links like “9 songs you didn’t know Prince wrote,” “You won’t believe what will happen with Prince’s will,” and “What police found in Prince’s basement is shocking.”

These sites and their Facebook pages got a quick spike in traffic and a bunch of clicks. Congratulations. But they won’t get this kind of traffic again until someone as popular as Prince dies again. Good luck with that. Many of these sites are not even music, celebrity, or pop culture sites, but sadly are “news” sites that have exposed that they have no original content, only poorly curated links.

 

Brand Content

Tributes poured in from brands – some good, some bad. I generally don’t like posts surrounding a celebrity death or tragedy. There’s not much upside. Is anyone really going to say “Wow, General Mills is my kind of company. They think Prince dying is sad too! Quick, buy more Cheerios!”

And most of the brands’ postings are clumsy at best and overall lousy with a few exceptions. Adweek shared a good complete list here.

 

Celebrity Tweets = Lazy Journalism

Prince’s death has brought out the laziest aspects of TV News. Instead of delivering anything new or different, they just show what other celebrities have tweeted or posted about the celebrity who has died. Justin Timberlake and Mick Jagger are talented guys too, but the nice things they say about Prince are neither news nor interesting (unless someone says something terrible).

Also, thank God for CNN and The Today Show showing us what other people said on Twitter. I don’t know where else we would find such information! Glad they have massive global news operations to repeat what you could have seen on your phone instantly!

 

 

Using Snapchat for Business…Reluctantly

19 Apr

Snapchat SGR

Why We Don’t

Here are the top reasons many marketers have given me when I’ve asked why they’re not using Snapchat for their business.

  1. I don’t see a viable use for business
  2. It’s for kids
  3. By the time we get rolling, it will be replaced with the next “big thing”

All of these things were said about Facebook in 2010. And the internet in 1995. And probably television in 1950!

 

Why We Should Dive In

Snapchat’s potential for brands lies beyond sending funny pics that disappear. This week on Social Geek Radio, Deb Evans and I will start our exploration into Snapchat for your business with guest Sarah Shah who will guide us through the Snapchat features that brands are using to engage. Join this discussion at socialgeekradio.com

Diving into live streaming video apps Meerkat and Periscope also helped get our creative juices flowing for the advent of Facebook Live for businesses. So learning Snapchat’s business applications now may prepare us for the coming changes of the Facebook properties Messenger, WhatsApp, and Instagram. All of them compete with Snapchat in some manner and the commercialization of each will be driven by that competition. 

 

When? Now.
 
When do you need to get onto a new social network? Right after it appears to make an impact and right before your competitors do. That window is now for Snapchat. Hang with Social Geek Radio for this one…we’ll figure it out, even if we do so reluctantly!

 

TBT Vinyl: Metallica, Fade To Black, 1984

14 Apr

Metallica Fade

Metallica
Fade To Black 12″Elektra / Megaforce
1984

Here’s a early promotion-only 12″ single of Fade to Black….

TBT Vinyl: Battlestar Galactica Soundtrack, 1978

7 Apr

BG image1

Battlestar Galactica 
Original Soundtrack
MCA Records
1978

 

The original Galactica followed the Star Wars formula closely, including a great symphonic score.

 

BG 2 image1

 

 

DIFF: Do It For Franchisees

5 Apr

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What’s The DIFF?

One of the best things a Franchisor can offer Franchisees has been good content for marketing and social media engagement. And now this includes leading the franchisees’ content publishing efforts.

Creating content for your entire organization is great. But if that content never gets in front of consumers, it’s worth nothing.

 

DIY Doesn’t Work in Social Media for Franchisees

I spent several years creating social media marketing models where franchisees would “get with the program” and engage daily in social. Do It Yourself social media is a great idea in theory for franchisees, but not all practical. Getting 10% of franchisees in any system to engage was considered success.

We’re now in a Do It For Franchisees world of social marketing.

Local business owners know that marketing is one of the disciplines that they need to tackle. But that’s the problem: it’s just one of things they need to tackle! And when the hours in a day get tight, marketing gets dropped every time.

 

Don’t Be Overhead. Be Air Cover.

Operators, owners, and Franchisees need to focus on running their business, managing their employees, serving customers, and making product, but not becoming a digital marketing expert.

That’s where you come as the expert to figure out the best social approach for your brand and the microcosm of the brand that is the local franchisee’s Facebook page.

You not only can create the appropriate content for that page, but also you can decide the suitable number of daily postings, choose the right timing, and replicate for all franchisees in your system.

That’s where you come in as marketing air cover.

    

It’s good for them. It’s even better for your brand!

As mentioned earlier, if you can get 10% of franchisees from any system to log in and use a social media platform, you’re doing great. But that’s a horrible number! You can’t accomplish much with only 10% of your system.

Doing It For Franchisees (or at least the inactive 90%) means no more worry about policing the messages for consistency. You manage the message and empower the franchisees to run their business.

 

 

 

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