Stop Measuring Social Media

30 Mar

Einstein quote j

 

Stop Measuring Social Media

…unless you’re actively engaging!

You can spend all day measuring social media. But if you are not regularly publishing and engaging in social media, then all that measurement is a complete waste of time and money.

By regularly publishing, I mean multiple times per day, on all your pages with a good portion being original posts or links back to original content.  I’ve spoken with many marketing execs who ironically don’t have the resources to post this aggressively because they’re constantly monitoring and analyzing every word on social about their industry.   

Sure, monitoring and measuring the broad spectrum of social can give you some insights. The measurement industry people will tell you that you can make key business decisions with this information. Perhaps…but if you’re making important decisions about your organization based on what a few people may remark on social media, then perhaps you’re in the wrong seat.

 

Other Noise Versus Your Message

Look at the big QSRs – do they care? I hope not. Thousands of people say nasty things on social about chicken nuggets and $5 pizzas every week. But guess what? Millions of people still buy chicken nuggets and $5 pizzas every week. Those brands are actively putting out their own messages and not focusing on all the chatter.

 

What about the social channels you can’t monitor?

Those who over-measure have a particular fondness for Twitter. Why? Is it the most influential? No. Is it the biggest? No. But, it is the easiest to monitor and measure. Tweets are things that can easily be counted but might not necessarily count.  

Facebook and Instagram have real barricades to monitoring anything but your own content. They count, but can’t be counted. And Snapchat? No chance.

So most “share of voice” reports out there are only measuring a less important portion of a tiny fraction of what might be captured about of what’s being said about the brand! Please reread that last sentence in your most sarcastic voice possible.

 

Next: More Noise?!? 

As social and online conversations, chatter, and noise grow exponentially, each piece becomes less important. Where do you want to be a year from now…gathering more & more data that is becoming less & less relevant? Or, do you want to lead conversations and tell your story? Try these 4 tips:

1. Keep a finger on the pulse of social – not every inch of the body.

2. Of course be prepared to be alerted to any real crisis.

3. Focus all of your social listening on responses and engagements to your original content and your story. That’s all you can control anyway.

4. Focus the majority of your marketing resources on making news, not reading it.

 

TBT Vinyl: CCR, Chronicle, 1976

24 Mar

ccr image1

Creedence Clearwater Revival
Chronicle
Fantasy Records
1976

I became a CCR fan a decade after they broke up.  There was no exposure to their original albums and not much radio airplay. But there was a TV commercial for this greatest hits package that ran constantly through the 80s on syndicated television, cable, and of course the early days of MTV. 

If this record introduced you to John Fogerty and Creedence as well, we’re not alone; over 8 Million copies were sold in the US!

 

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Anchor: Radio By The People

22 Mar

 

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What Instagram is to photos and Periscope is to video, Anchor is to audio.

Anchor was a big hit at SXSW this year much to the pleasure of its investors and founders.  Thanks to my Social Geek Radio co-host Deb Evans for hipping me to the hippest place in the social sphere today. In fact Deb featured Anchor last week on our Social Geek Radio podcast’s #GeekItOut segment.

Anchor is simple app that allows users to broadcast short audio clips and it allows followers to engage and respond via audio clips as well.

For me, the most effective part of Anchor is the easy integration with Twitter. I don’t think many people are interested in cultivating a new community and new followers. While you can manage a group of Anchor followers, the key here is using Anchor as an, uhhh, anchor for audio-only content and sharing it to your current community on Twitter (as well as Facebook). In this case, Anchor is a lot like an audio YouTube: a link vault of short clips that you share on other social media.

I also like Anchor’s onboarding process. No Facebook blue arrows or anything to read; Anchor sticks to its audio focus and has a friendly voice talk you through a fast setup. Nice touch.  (Note to Ello: I’m still waiting for you update my password.)

Give Anchor a try now and connect with me there. Would love to hear your thoughts there! 

 

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Shot of a recent Wave on Anchor

 

 

 

TBT Vinyl: Popa Chubby, Sweet Goddess of Love and Beer, 1995

17 Mar

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Popa Chubby
Sweet Goddess of Love and Beer 
Sony Music / Okeh Records
1995

For a few years in the 90s, Sony Music brought back the Okeh Records label for some new blues artists including Popa Chubby. His single of “Sweet Goddess…” was issued on a 10″ vinyl single with a cardboard sleeve to look like a 78 from the 1930s Okeh blues line.  Great blues tune, and great packaging.

 

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Telling Your Business Story on Facebook

15 Mar

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Facebook released the news that it now has 3 Million advertisers and has 50 Million businesses using Facebook pages. Or, as Facebook might see this, 47 Million businesses who have pages but have not yet purchased an ad!

2 of the top 3 business verticals using Facebook pages are services and local commerce; both are common industry types using the franchise model. The third, ecommerce, applies to all models. We don’t know how many franchise brands are a part of that 3 Million advertisers. However, based on the boom in ads we discussed at the IFA Convention summit on Facebook and Franchising, it’s safe to assume that a large number of the million new advertisers in the past year are in franchising.

As part of this milestone, or as a good excuse to roll out something new, Facebook has launched a new tool called Your Business Story.  

 

Telling Your Business Story

This new format is video that Facebook has made very easy to use. In fact, it’s so simple, you don’t even have to make an actual video! All you have to do is select 8 photos that are already on your timeline, select a piece of music, add a little text, and you’re done!  Get started here.

You can create as many of these short videos as you want. You can share them with your fans and you can also boost them, bringing us full circle back to why Facebook has rolled out this cool tool.

We saw a bit of a preview of these business stories at FranTech 2015 last October in Dallas.  But now that I’m actually hands-on, here are 3 things that jump out at me:

1. Video: Everyone talks about how the only thing thing that matters in online marketing is video. But a large number of business owners have no experience or knowledge in how to make a video let alone how to distribute videos in an efficient way. Facebook just made it easy.

2. Content Marketing: The other thing everyone talks about is story telling to attract customers. Again, Facebook just made it easy.

3. A micro elevator pitch: The text that businesses can include answers the question: “What’s your story? We’re in the business of ____________.” This short answer forces business owners to think about they do for customers in simple terms. No one will have the space or opportunity to drone on about customer service, being people persons, finding solutions, or other corporate dribble.

 

Telling Franchising’s Story

One of the key takeaways for me at The 2016 IFA Convention was incoming IFA Chairman Aziz Hashim’s speech.  Not only did Aziz mention social media (a first for any IFA Chair or CEO’s speech), but he also compelled the members to tell franchising’s story.

I think Facebook just made it easy for all franchisors and franchisees to tell Franchising’s story!

Tweet about Aziz

 

 

TBT Vinyl: ELO, Out of the Blue

10 Mar

ELO1

Electric Light Orchestra
Out of the Blue
Jet / United Artists / Columbia
1977

The Beatles + Star Wars = ELO

 

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Using Facebook for Sales

8 Mar

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We still hear business leaders and sales & marketing executives trying to convince us – or themselves – that they don’t need to engage potential customers on social media.  Here are a few responses to frequent Facebook objectives:

 

“You don’t understand my industry. These guys just aren’t on Facebook.”

I say: unless you’re marketing and selling to creatures other than human beings, many of your prospects are on Facebook.

 

“But we’re a B-to-B play. My business clients can’t be reached the same way those lucky dog Consumer Marketing people do it.”

I say: in every business to business transaction, people buy from people. You know where many people are right now? Facebook. Stop thinking of yourself pitching to XYZ Manufacturing Inc., and picture yourself engaging with your contact Jane.

 

“But one of the guys at my client really doesn’t use Facebook. I’m serious. He says it’s stupid.”

I say: Of course you can find some prospects and candidates who are not active on Facebook. You can also find some who don’t own a TV and a few who still don’t carry a mobile phone. In 2016, they are outliers.  I would also say that if they are that much of an outlier, then any conventional methods of reaching them will also fail.

 

Are you fighting against Facebook?

You’re not comfortable. I get that. It’s not what you used to do. That’s okay!

You’re going onto your 8th year of saying that social media is a fad. One of these years you may be right. But not this year. Go get ’em!

 

 

TBT Vinyl: Classic Guitars of Clapton, Beck, and Page

3 Mar

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Clapton, Beck, & Page
The Classic Guitars
Compleat Records
1986

This is a 1986 US compilation of the 1968 UK-only Blues Anytime series. These studio sessions featured all of the top British Blues stars of the 60s before they were rock legends: Jimmy Page, Jeff Beck, Eric Clapton, plus John Mayall and many more. The backing band on the Page tracks includes Mick Jagger, Charlie Watts, and Bill Wyman! 

 

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Facebook for Franchise Development

1 Mar

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Thanks to everyone who attended our Facebook for Franchise Development panel at the International Franchise Association annual convention last week. It was just 500 or so friends getting together on a Sunday in San Antonio to chat about Facebook. Fellow panelists Paul Pickett, Ashley Pollard Sawyer, Lorne Fisher, and I were thrilled with level of engagement and enthusiasm from the crowd.

 

Facebook Ads, Not Just Posts

I should note that when I say Facebook for Franchise Development, I’m talking about Facebook Ads. Your consumer marketing counterparts can and should rely heavily on organic / unpaid content and updates. But when trying to reach potential franchisees, it’s all about the paid posts where you can target specific messages to certain groups of people based on demographics, interests, and location.

 

Surprise Audience Engagement

Three things from the audience have really stuck with me. First, an amazing crowd of 500+ came to hear about best practices in using Facebook for Franchise Sales. The overflow crowd was spilling out into the hallways by the time we started. 15 to 20% of the entire IFA Convention was attending this session on a Sunday morning!

Second, I was shocked and impressed that a majority of the CEOs and Franchise Development executives in the room answered affirmative when I asked if they were at least starting to use Facebook ads for franchise lead generation. One year ago it would have been under 20%. Five years ago I would have been laughed at for asking that question. When I first attended IFA in 2009 to discuss “emerging media” in franchising, suggesting spending money on Facebook would have gotten me kicked out of the convention.

Third, a great question from the audience allowed our panelists to drill down into a deeper discussion of what to do if you’re not getting results.  A franchisor had tried some Facebook ads, got a lot impressions or clicks, but no real prospects and no deals. Many see this as Facebook advertising not working; I see it as working well, just with the wrong content. She had touched many people but didn’t tell the story she wanted to tell the first time out. 

If you’re not getting the results you require from Facebook ads, you have only three options:

  1. Step on the gas and get that content in front of more people
  2. Change your content & try again
  3. Quit!

(And #3 is not an option)

 

 

 

TBT Vinyl: Van Halen, Why Can’t This Be Love, 1986

25 Feb

Van_Halen_-_Why_Can't_This_Be_Love

Van Halen
Why Can’t This Be Love (7″ single)
Warner Bros Records
1986

30 years ago tomorrow, we first heard Sammy Hagar as a member of Van Halen. This 45 was released on February 26, 1986 about one month before the full 5150 album. The song was a big hit, but the faster and crunchier b-side, “Get Up” was better!  

 

 

 

 

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