Digital Marketing Best Practices for Franchising on Social Geek Radio

16 Mar

SGRfeatured
This Wednesday night on Social Geek Radio, my guests will be Ken Colburn, CEO of Data Doctors and Chair of the FranTech Task Force, and Alisa Harrison, Senior VP of Communications and Marketing for The International Franchise Association. We’ll discuss the latest updates about the upcoming FranTech conference and get an overview of the keynote speakers. We’ll also talk about what to expect at the event and how franchisors, marketers, and tech geeks are slowly taking over the world.

Join us live on Social Geek Radio Wednesday at 8pm ET/ 7pm CT

 Or

 Download the show from iTunes immediately after.

Automated Marketing and FranTech! Social Geek Radio

15 Mar

SGR

 

Click here for last week’s episode:

Automated Marketing, FranTech 03/12 by Social Geek Radio | Technology Podcasts.

5 Things To Stop Saying if You’re in Marketing, PR, or Communications

13 Mar

bullshit-meter-2
Marketers and Communicators are as likely as anyone to fall into the bad habit of using trendy slang that makes them sound unprofessional. But, for those of you in these fields, your words are your tools (and weapons)!

So use your big boy words if you’re a dude, cut the vocal fry if you’re a grrrrl, and communicate more effectively by cutting these annoying words and phrases out of your vocabulary.

 

1. “Ummmmm…”
I don’t mean “um” as a mid-sentence pause. Most people say that. I mean don’t use “um” to start a sentence and to show disagreement with the topic at hand.  This is manufactured hipster awkwardness. And speaking of awkwardness…

 

2. “Awkward!”
No explanation of this is needed. The next grown man who says this in a high pitch in my presence will get punched in the throat.

 

3. “Yeah yeah yeah yeah yeah”
When you agree with someone, just say “yeah”. “Yes” would be better. “Yeah yeah yeah yeah” tells the person that you really mean “Yeah, I agree, now shutup already.” 

 

4. “Right right right right right”
See #3

 

5. “The Ask”
Stop using the word ASK as a noun. It’s a verb.  There are many nouns that you could use instead including requirement, proposition, request, demand, investment, and question. These words may stop you from sounding like an empty suit.

 

The Ultimate Secret to Facebook Marketing: How Often You Should Post!

7 Mar

 

Question: “How often should I post to Facebook?”

 

Question mark 

 

 

 

Answer:

If the stuff you’re posting has value to your community, then often.

If it has no value to your community, then never.

 

 

Have a great weekend!

 

Share Images on Facebook, Not Videos

3 Mar Totally engaging puppy photo courtesy of Hy-Vee's Facebook page.

If a picture is worth 1,000 words, a video is worth at least 500.

I recommend including photos and images over video on your brand’s Facebook posts in most cases.  An image can let readers take the story in their own direction, while videos are at times too limiting

 More importantly, images with text are easier and quicker for your readers to consume and with which to engage

How many times have you clicked an article from a news gathering site and were lead to a video that you had to watch? All you really wanted to do was skim down to read the part that interested you. Many readers simply don’t watch the video. Some watch it and may be disappointed.

Videos are fantastic for in-depth explanation and full feature story telling. But for faster interaction and engagement on your Facebook pages, nothing beats an image. Except images with dogs and cats. 

Totally engaging puppy photo courtesy of Hy-Vee's Facebook page.

Totally engaging puppy photo courtesy of Hy-Vee’s Facebook page.

IFA Digital Marketing & Technology Summit Roundtables

13 Feb

IFA logo 2014

One of my favorite parts of each International Franchise Association Convention is participating in the Marketing and Technology Roundtables. Here’s the info for this year’s Summit:

Digital Marketing & Technology Summit
Sunday, February 23
9:00 am – 12:00 noon           

The feature presentation, Innovative Lead Generation for Your Entire Franchise System, includes speakers Christine Merritt, Head of Business Development, Google and Lana Khavinson, Group Product Marketing Manager, LinkedIn. Ken Colburn, President/CEO, Data Doctors Franchise Systems, Inc will moderate this discussion.

After the presentation, participants will have the opportunity to share ideas and strategies on a variety of technology-related topics at roundtables led by experts in the field.

Please join me for my Roundtable, Facebook Contests and Coupons. We will discuss promotional offerings on brand and franchisee Facebook pages for contests, coupons, and other tactics for driving customers into your franchisees’ locations. 

Facebook-Contests

A Tip for Brands To Not Lose Facebook Fans During the Olympics

9 Feb

Olympic Rings Sochi

  

Don’t drive away your Facebook fans and community by posting today’s Olympic results on your page.

While only a portion of your fans and followers will truly be unhappy with you for spoiling their evening Olympic viewing, why give anyone a reason to stop following your brand?

Olympic coverage is unique in that it’s sort of news but also sort of a TV drama. It’s different that sharing breaking news or posting the sad news of a famous person’s death. No one would fault you for that because no one is planning to spend his or her evening watching to see how that turns out. And, nearly all other widely viewed sporting events are aired live on TV in the US. It’s okay to comment about and share live football scores but you shouldn’t spoil a Downton Abbey revelation.

While I advise clients to fill their brand’s Facebook page with interesting, fresh information each day, don’t share Olympic results prior the event airing in primetime. It’s a spoiler-filled landmine.

The key is that there is no upside. Are you showing your fans that can read and share nbcolympics.com faster than they can read it? There are plenty of places online, or via apps, texts, and email alerts that fans who want real-time results already know about. We already have one Bob Costas and that’s plenty!  In 2012, I recall unliking a few brands (and unfriending a business associate!) that decided to be Johnny-on-the-spot and post every American medal win throughout the day. I never went back to become a fan again!  

You have put time and money into growing your community. Don’t lose some fans over something that has no upside or potential to increase engagement.

    

  

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